Shipping Policy
Last Updated: June 2026
Thank you for choosing OCEANIARED. We are committed to providing reliable worldwide shipping and efficient order fulfillment for our equine red light therapy products.
1. Order Processing
Most standard orders are processed within 3–7 business days after payment confirmation.
For OEM, private label, or customized products, production time is typically 15–25 business days, depending on the order quantity and customization requirements.
Orders are processed Monday through Friday, excluding public holidays.
2. Shipping Methods
We ship worldwide through trusted international logistics partners, including:
- DHL Express
- FedEx
- UPS
- TNT
- Air Freight
- Sea Freight
The shipping method will be selected based on the destination, order size, delivery requirements, and customer preference.
3. Estimated Delivery Time
Estimated delivery times are as follows:
| Shipping Method | Estimated Delivery |
|---|---|
| Express Courier | 3–7 Business Days |
| Air Freight | 7–15 Business Days |
| Sea Freight | 25–45 Business Days |
Please note that these are estimated delivery times and may vary due to customs clearance, local logistics, weather conditions, or other unforeseen circumstances.
4. Shipping Costs
Shipping costs are calculated based on:
- Destination country
- Product weight and dimensions
- Shipping method selected
- Order quantity
The final shipping cost will be confirmed before shipment.
5. Customs Duties & Import Taxes
International orders may be subject to customs duties, import taxes, VAT, or other fees imposed by the destination country.
Unless otherwise agreed in writing, these charges are the responsibility of the customer.
Customers are encouraged to check local import regulations before placing an order.
6. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing the tracking number (where applicable).
Customers can track the shipment directly through the carrier’s website.
7. Delivery Inspection
Please inspect your shipment immediately upon arrival.
If the package arrives damaged or appears to have been opened during transit, please:
- Take clear photos of the package and products.
- Notify the delivery carrier if necessary.
- Contact OCEANIARED within 7 days of delivery.
We will work with you to resolve the issue as quickly as possible.
8. Shipping Delays
While we strive to deliver all orders on time, OCEANIARED is not responsible for delays caused by:
- Customs inspections
- Weather conditions
- Natural disasters
- Transportation disruptions
- Carrier delays
- Force majeure events
We appreciate your understanding and will assist in tracking delayed shipments whenever possible.
9. Warranty Replacement Shipping
Products approved for warranty replacement are provided free of charge during the warranty period.
To optimize international logistics and reduce shipping costs, replacement products are normally shipped together with the customer’s next order.
If immediate shipment is requested without a new order, the customer may be responsible for the applicable shipping charges.
10. Contact Us
If you have any questions regarding shipping, please contact us:
OCEANIARED
Email: info@oceaniared.com
Website: https://oceaniared.com