General Questions
1. What is OCEANIARED?
OCEANIARED is a professional manufacturer specializing in equine red light therapy systems. We provide innovative LED therapy solutions for horse recovery, rehabilitation, performance enhancement, and overall wellness. We also offer OEM and private label services for global distributors and brands.
2. Who are your products designed for?
Our products are suitable for:
- Horse owners
- Veterinary clinics
- Equine rehabilitation centers
- Racing stables
- Breeding farms
- Training facilities
- Equine therapists
- Distributors and wholesalers
3. Do you ship worldwide?
Yes. We ship our products worldwide through trusted international logistics partners such as DHL, UPS, FedEx, air freight, and sea freight.
Red Light Therapy
4. What is red light therapy for horses?
Red light therapy uses specific wavelengths of red and near-infrared light to stimulate cellular activity. It helps improve blood circulation, reduce inflammation, relieve pain, and support faster recovery of muscles, tendons, ligaments, and joints.
5. Is red light therapy safe for horses?
Yes. Red light therapy is completely non-invasive, drug-free, and painless. It has become a widely used treatment in equine rehabilitation and performance management.
6. What conditions can red light therapy help with?
Our products may assist with:
- Muscle soreness
- Tendon injuries
- Ligament injuries
- Joint stiffness
- Arthritis
- Back pain
- Laminitis
- Wound healing
- Recovery after exercise
- General muscle recovery
7. How often should I use the therapy?
For most applications, we recommend using the device once or twice daily for 15–30 minutes per treatment area. Usage may vary depending on the condition and your veterinarian’s recommendations.
8. How long does it take to see results?
Some horses may show signs of improvement after only a few sessions, while chronic conditions may require several weeks of consistent treatment.
Products
9. What products do you offer?
Our product range includes:
- Horse Back Pad
- Horse Head Wrap
- Horse Hock Boot
- Horse Tendon Boot
- Horse Hoof Boot
- Portable Red Light Therapy Devices
- Custom Equine Therapy Solutions
10. Can multiple products be used together?
Yes. Different therapy products can be combined to treat multiple areas of the horse simultaneously when appropriate.
11. Are your products easy to use?
Yes. All products are designed for convenient daily use and include user instructions. We also provide operation videos and technical support.
12. Can the products be used every day?
Yes. Our products are designed for regular use as part of a horse’s rehabilitation or wellness routine.
Orders & Shipping
13. How long does production take?
Standard products are usually shipped within 3–7 business days.
OEM and customized orders generally require 15–25 business days.
14. How long does shipping take?
Estimated delivery times are:
- Express: 3–7 business days
- Air freight: 7–15 business days
- Sea freight: 25–45 business days
Shipping times may vary depending on customs clearance and destination.
15. Which countries do you ship to?
We ship to customers worldwide, including North America, Europe, Australia, the Middle East, and Asia.
16. Will I receive a tracking number?
Yes. Once your order has been shipped, we will provide tracking information so you can monitor the delivery status.
Warranty
17. What warranty do you provide?
All OCEANIARED products include a 12-month limited warranty covering manufacturing defects under normal use.
18. What happens if my product becomes defective?
If a manufacturing defect occurs within the warranty period, we will provide a free replacement product after verifying the issue.
To optimize international logistics and reduce shipping costs, replacement products are normally shipped together with your next order. If immediate shipment is required, additional shipping charges may apply.
19. Do you provide technical support?
Yes. We offer lifetime technical support, including product guidance, troubleshooting, and maintenance assistance.
OEM & Distributor
20. Do you offer OEM or private label services?
Yes. We provide comprehensive OEM and private label services, including custom logos, packaging, product customization, and branding solutions.
21. What is your minimum order quantity (MOQ)?
Our MOQ is flexible and depends on the product and customization requirements. Please contact us for details.
22. Can you print our logo on the products?
Yes. We can customize product logos, packaging, user manuals, and labels according to your brand requirements.
23. How can I become a distributor?
We welcome distributors worldwide. Simply contact our sales team with your company information, and we’ll discuss available partnership opportunities.
Payment
24. Which payment methods do you accept?
We accept multiple payment methods, including:
- Bank Transfer (T/T)
- PayPal
- Credit Card
- Other agreed payment methods
25. Can I order samples before placing a bulk order?
Yes. Sample orders are available so you can evaluate our products before placing larger orders.
Support
26. How can I contact OCEANIARED?
You can reach us through:
- Contact Form on our website
Our team will respond as quickly as possible.