Refund & Returns Policy

Refund & Returns Policy

Last Updated: June 2026

At OCEANIARED, we are committed to providing high-quality equine red light therapy products. Customer satisfaction is our priority, and we stand behind the quality of our products.

1. Warranty Policy

All OCEANIARED products are covered by a 12-month limited warranty from the date of delivery.

During the warranty period, if a product develops a manufacturing defect under normal use, we will provide a free replacement unit at no additional cost.

The warranty covers:

  • Manufacturing defects
  • Electrical or functional failures
  • Defective components caused by production issues

The warranty does not cover:

  • Damage caused by misuse or improper operation
  • Accidental damage
  • Unauthorized repairs or modifications
  • Normal cosmetic wear and tear

2. Replacement Procedure

If your product experiences a warranty-covered issue, please contact our support team with:

  • Order number
  • Product model
  • Photos or videos showing the issue
  • A brief description of the problem

Our technical team will review your request and respond within 2 business days.

If the issue is confirmed to be covered under warranty, we will arrange a free replacement product.

3. Shipping of Replacement Products

To reduce international shipping costs and improve logistics efficiency:

  • Warranty replacement products are generally shipped together with your next order.
  • There is no charge for the replacement product itself.
  • If a customer requires immediate shipment without placing a new order, additional shipping charges may apply.

This policy is particularly designed for distributors, wholesalers, and repeat business customers.

4. Returns

Due to the nature of our products and international shipping costs, we generally do not accept returns for:

  • Change of mind
  • Incorrect product selection
  • Products that have been used

If you receive an incorrect product or a product damaged during transportation, please notify us within 7 days after delivery.

We will work with you to provide the most appropriate solution, including replacement or other reasonable arrangements.

5. Refunds

Refunds are only available under the following circumstances:

  • The ordered product cannot be supplied.
  • A replacement cannot reasonably resolve the issue.
  • Both parties mutually agree that a refund is the appropriate solution.

Approved refunds will be processed using the original payment method within 5–10 business days.

6. OEM & Private Label Orders

Customized, OEM, and private label products are non-refundable and non-returnable unless the products have verified manufacturing defects.

Warranty coverage for OEM products remains valid according to the agreed warranty period.

7. Contact Us

If you have any questions regarding this Refund & Returns Policy, please contact us:

OCEANIARED

Website: https://oceaniared.com

Email: info@oceaniared.com